Your Cart is Empty
Then, try ALL avenues of communication with each supplier listed on their website to get an urgent response...
You're probably thinking, "Urgh, overkill", but the supplier won't mind being contacted like this, especially if you give them the business for getting back to you pronto - and there are advantages and disadvantages to all of them!
A phone call is obviously the fastest way to immediately reach the supplier and start discussing your requirements but it may go to voicemail while they're in meetings or if it's outside business hours.
A text message reaches everyone, immediately, and nearly everyone checks their mobile every time there's a ping, but this only works if they have a mobile you can SMS, plus there isn't much space for specific info. This contact method typically leaves gaping holes in vital info so you'll need to switch fast to a phone call etc.
An email is probably the best method of attaching photos of what you have in mind but you'll have to wait for them to respond. However, this can be a good way to test how responsive they are to their customers.
The website Contact Us page lets you put through your queries in full but many companies only answer their emails at set times so there may be a delay in getting a response. You also can't attach images of what you want in your initial query.
You can message them on their social media accounts but do consider that many companies employ someone to post on Facebook, Twitter and Instagram, but not to necessarily answer and/or confirm custom order queries quickly.
Live chat is great if the operator can give you an answer and if it is actually "on". If live chat is unavailable but you can still leave your query, remember to include your name, email and phone number as they will get your enquiry as an email.
Lastly, if you're calling from another state, always consider the different hours across Australia during daylight saving.
by Elizabeth Hollingsworth March 08, 2021 3 min read
by Elizabeth Hollingsworth February 13, 2021 3 min read
by Elizabeth Hollingsworth January 05, 2021 3 min read
Sign up for our monthly My Event Decor newsletter for the latest products and special offers.