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August 06, 2019
For example, a recent customer ordered long communal linen tablecloths and lycra cocktail bar tablecloths for her VIP event but didn't open the plastic-wrapped packages 10 days prior to her contacting me. At some point in the manufacturing process one of the tablecloths accidentally was damaged. Had she alerted us immediately, we could have provided a replacement in time.
3. They might not be the right size
Are you an accurate judge of size and proportions? Do you use a ruler or tape measure to gauge the dimensions of a product? You really need to.
Even when your event supply company specifies the dimensions of your item, it may not be as large (or as small) as you imagined. A customer discovered that she had a very different idea of how high a 10cm high posy vase was: in reality it was not going to provide enough impact on her centrepieces.
4. They might not be the right colour or type
Online screens can show different colours. Or your event may need shatterproof glasses for an outdoor event rather than real glass.
Human error occurs and even manufacturers can accidentally send a mixture of colours in the same order.
One customer was told in vague terms by her stylist to order gold vase centrepieces, without specifying if they should be shiny, burnished or matt - let alone yellow gold or mustard gold centrepieces! And in another example, a customer had a very different idea of what shade rose pink was from our candle range online.
5. You may need time or help to put it together
Don't leave it until the last moment to unbox items which may need to be put together - you may not have enough time. For example, not all battery-powered candles are sent with batteries so you'll need time to purchase, unwrap and insert AA or AAA batteries.
Some products such as chandeliers are sent in kit form for protection and to help lower shipping costs. You'll need time to put the pieces together. Our sister website My House Decor's bar cart trolleys require construction once they've arrived. While one person can build any of the carts, it is always easier and faster with two people working together.
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