Frequently Asked Questions

POSTAGE Frequently Asked Questions 

Do you offer free pickup?
Yes, we offer free click-and-contactless-collection from our Brighton, VIC premises for our Melbourne customers via arrangement.

Do you offer free shipping?
We offer free delivery Australia-wide for purchases (not hire items) $100 and over.

We offer flat rate shipping fees for purchase items under $100 based on your postcode for items mailed via Australia Post.

Delivery fees for orders under $100

Please note: flat shipping rates do not apply to items requiring expedited courier delivery or bulk orders.

Do you deliver purchases Australia-wide?
We deliver most purchase items Australia-wide.

However, those products which are Melbourne delivery only are too heavy and/or fragile, or perishable to deliver outside Melbourne. These items can be collected for free from our Brighton, VIC premises.

Can we have our decor purchases delivered earlier?
The timings on all decor items available for purchase have been agreed with the suppliers. While it may be possible, please note you may have to pay an extra rush production fee or an urgent delivery fee to get your items faster if you are on deadline.

Please check the delivery timeline on the Buy products. (This is the section at the top and bottom of each Buy product description page that reads: "If you order today for delivery in Australia, the expected delivery date is [x] or later."). This date moves one day ahead every day.

Please note:

• You will be charged ONE flat rate shipping fee if you order a number of items which total less than $100
• You will NOT be charged a shipping fee per item.
• If you order a large quantity of items for interstate delivery and/or if your item is extra bulky, we will get a delivery quote for you.
• the shipping fee does NOT relate to hire items.

HIRE Frequently asked questions

Do you have a minimum hire order?
Yes, we have a minimum hire order threshold of $500 excluding delivery and bond fees.

What does the bond cover?
The bond fee starts from $100 and is refunded upon the safe and prompt return of our products. Please note your bond fee will not be refunded if they are returned beyond the terms of our arrange rental period (directly affecting customers who have hired them after your event), and/or our items are missing or damaged beyond mere wear and tear. In this case you may also be charged an additional replacement fee.

What is your hire delivery fee?
Our hire delivery fees start from $50, and are charged in multiples of $50, based on the number, weight and dimensions of the hire items/s, the time and date of delivery and pickup, access requirements as well as the need for assembly.

Please see our blog post on why event hire delivery fees are not flat fees.

Can you "hold" a hire item for us?
No, Unfortunately no hire items are "held" and are available on a first-in-best dressed basis. Hire items are only booked and locked in for your event once they are fully paid for.

What if we need the hire item for longer?
You can hire the item for a longer period if it is available and you may be charged a multiple hire period.

For example, an item hired typically for one day could be charged out at 2-7 times that hire period for a week during peak event season.

Can we collect hire items from you in Brighton, Victoria?
Yes. There are a number of rented items you can collect from us by arrangement from our premises in Brighton, Vic which are categorised as Brighton, VIC hire pickup. 

Other items must either be delivered by us or our supplier.

Do you sell ex-rental decor items?
We can arrange to sell certain items by arrangement. Should the item not be available for sale we can usually source you the same item for purchase.

What is your hire cancellation time frame?
You must give 14 full calendar days' notice prior to your event date if you wish to cancel your hire order to give other customers the opportunity to hire the items and to receive a full refund of your hire payment.

You will forfeit your full hire payment if you do not give at least 14 full calendar days notice to cancel your order.


ABOUT US Frequently Asked Questions

Who does My Event Decor work with?
We work with event designers, venue managers, marketing managers, wedding planners and stylists to help them buy, rent and source unique themed event decorations and props.

Do you take on new suppliers?
Yes. We are always looking for suitable décor products, with a preference for Australian-made items.

Do you offer styling services?
Yes. We work with corporates who need styling services, charging a styling fee of $250 per hour. Contact us now to help you put your look together!

Can we see your showroom?
No. We do not have a showroom.

There are some products you used to sell? Do you still sell them?
Yes, in some cases but no longer on My Event Decor.

During 2020 while the event industry was shut down due to Covid, we had many members of the public wanting to buy various decorative items for their own home, not for events, and we expanded our range of decor to meet demand and in April 2021 launched our sister home decor business.

Visit Brighton House Decor where you'll find Instagrammable decor, furniture, lighting and tableware for your home.

If you need help, please contact us.