Frequently Asked Questions
Who does My Event Decor work with?
We work with event designers, venue managers, marketing managers, wedding planners and stylists to help them buy, rent and source unique themed event decorations and props.
Do you offer styling services?
Yes. We work with corporates who need styling services, charging a styling fee of $250 per hour. Contact us now to help you put your look together!
Can we see your office showroom?
Our showroom features only a small range of our decor products.
If you are not a professional stylist or event planner, we charge a non-refundable $150 consultation fee to book a office showroom visit after-hours or on weekends.
Do you deliver event decor Australia-wide?
More than three-quarters of our event decor products for purchase are delivered Australia-wide.
Some of our decor items can be hired nationally. Please note interstate delivery fees and bonds are higher than those items hired within Melbourne.
Do you have a minimum hire order?
Yes, we have a minimum hire order threshold of $200 excluding delivery and bond fees.
What does the bond cover?
The bond fee starts from $100 and is refunded upon the safe and prompt return of our products. Please note your bond fee will not be refunded if they are returned beyond the terms of our arrange rental period (directly affecting customers who have hired them after your event), and/or our items are missing or damaged beyond mere wear and tear. In this case you may also be charged an additional replacement fee.
What is your shipping fee for purchases sent via Australia Post (not items for hire)?
Melbourne metro - $20
Regional VIC - $25
Sydney metro - $25
Regional NSW - $30
Brisbane & Gold Coast - $35
Regional QLD - $40
Adelaide - $25
Regional SA - $35
TAS - $30
WA & NT - $45
If you can collect your order from our Brighton, VIC premises when they're ready we will refund your shipping cost.
Please note: If you order a quantity of items for interstate delivery and/or if your item is bulky, we will get a delivery quote for you.
Please note: the shipping fee does NOT relate to hire items.
What is your hire delivery fee?
Our hire delivery fees start from $50, and are charged in multiples of $50, based on the number, weight and dimensions of the hire items/s, the time and date of delivery and pickup, access requirements as well as the need for assembly. Please see our blog post on why event hire delivery fees are not flat fees.
Can you "hold" a hire item for us?
No, Unfortunately no hire items are "held" and are available on a first-in-best dressed basis. Hire items are only booked and locked in for your event once they are fully paid for.
What if we need the hire item for longer?
You can hire the item for a longer period if it is available and you may be charged a multiple hire period.
For example, an item hired typically for one day could be charged out at 2-7 times that hire period for a week during peak event season.
Can we collect hire items from you in Brighton, Victoria?
There are a number of rented items you can collect from us by arrangement from our premises in Brighton, Vic which are categorised as Brighton, VIC hire pickup.
Other items must either be delivered by us or our supplier.
Can we have our decor purchases delivered earlier?
The timings on all decor items available for purchase has been agreed with the supplier. While it may be possible, please note you may have to pay an extra rush production fee or an urgent delivery fee to get your items faster if you are on deadline.
Please check the delivery timeline on the Buy products. (This is the section at the top and bottom of each Buy product description page that reads: "If you order today for delivery in Ausralia, the expected delivery date is [x] or later."). This date moves one day ahead every day.
Do you sell ex-rental decor items?
We can arrange to sell certain items by arrangement. Should the item not be available for sale we can usually source you the same item for purchase.
What is your hire cancellation time frame?
You must give 14 full calendar days' notice prior to your event date if you wish to cancel your hire order to give other customers the opportunity to hire the items and to receive a full refund of your hire payment. You will forfeit your full hire payment if you do not give at least 14 full calendar days notice to cancel your order.
Do you have gift cards?
Yes, we sell My Event Decor e-gift cards in denominations of $50, $250 and $500.
These make the perfect gift for a client, employee, friend or family member to select something for themselves from our range of decor products..
They redeem the e-gift card by entering the unique alphanumeric code (it's not case-sensitive) at checkout.
If the item they've chosen has a higher value than their gift card they will be prompted to pay the balance by a second payment method.
If the item they've chosen has a lower value than their e-gift card, they will have an amount remaining on their e-gift card balance.
All e-gift cards are valid for 12 months from purchase date.