Returns and Refunds

Returns and refunds - Hire
Please note you must give at least two weeks' (14 days full) notice prior to your event date if you wish to cancel your hire order to give other customers the opportunity to hire the items and to receive a full refund of your hire payment.

You will forfeit your full hire payment if you do not give at least two weeks'  (14 days) notice to cancel your order.

Your hire bond is refundable upon return of your hire goods in the same condition as they were rented to you, and where applicable, in the same packaging as their original delivery. Should items be damaged and/or missing, your bond may be kept in part or total.

In certain circumstances should one or more hire items be damaged or not returned, you will be required to pay the full replacement cost.

In those circumstances where your event hire decorations are unavailable for your specified hire period, you will be notified as soon as possible and your hire fee refunded.

Returns and refunds - Purchase
If your items are not as ordered, faulty or are damaged, you must email My Event Decor at within 48 hours of delivery and provide clear photos of any damage or errors in your delivery. Your damaged or faulty items will be replaced or refunded.

You will need to pay for the cost of returning your product/s to us at My Wedding Decor Pty Ltd, Unit 6, 15 Bent Street, Brighton VIC 3186 to receive your refund. We do not pay for your return shipping costs.

Should your items not be available, you will be notified as soon as possible and My Event Decor will source another supplier, exchange your items or refund your payment.

Refunds for personalised items, perishable items (such as food or live plants) and/or items made to custom-order do not apply.

You are responsible for checking the accuracy of the draft design details ie spelling, colours, size etc of your personalised order. Once you have approved your order we cannot cancel it.

Change of mind
Please choose carefully and check our product descriptions prior to making your purchase.

Please contact us to confirm the finish, colour, shape, dimensions or weight of a product if you have any questions.

Goods cannot be returned if you simply “change your mind”.

While My Event Decor aims to provide you with as much information as possible about the products offered for sale on this website to assist you with making the best possible purchase decision, we cannot accept returns/exchanges/refunds based on a change of mind or if the product is unsuitable.

Please note you are not entitled to refuse a delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.