Returns and refunds - Hire
Please note you must give at least two weeks' notice prior to your event date if you wish to cancel your hire order to give other customers the opportunity to hire the items and to receive a full refund of your hire payment. You will forfeit your full hire payment if you do not give at least two weeks' notice to cancel your order.
Your hire bond is refundable upon return of your hire goods in the same condition as they were rented to you, and where applicable, in the same packaging as their original delivery. Should items be damaged and/or missing, your bond may be kept in part or total.
In certain circumstances should one or more hire items be damaged or not returned, you will be required to pay the full replacement cost.
In those circumstances where your event hire decorations are unavailable for your specified hire period, you will be notified as soon as possible and your hire fee refunded.
Returns and refunds - Purchase
If your items are not as ordered, or are damaged, you must advise My Event Decor within 48 hours of delivery and provide photos of any damage or errors in your delivery. Your damaged or faulty items will be replaced or refunded.
Should your items not be available, you will be notified as soon as possible and My Event Decor will source another supplier, exchange your items or refund your payment.